Privacy Policy

Effective date: October 12, 2024

Your privacy is important to us. This Privacy Policy document explains how Livedocs ("we," "us," or "Company") collects, uses, and protects your information when you use our services. Livedocs is a notebook for storytelling with data, combining Python and SQL with no-code visualizations, dynamic text, and AI in one fast, collaborative, and shareable canvas. Our platform allows teams to explore and present data efficiently.

This Privacy Policy applies to our website, livedocs.com (the "Site"), as well as our data storytelling platform, collaborative features, AI-powered tools, and all related services (collectively, the "Services"). This policy does not apply to any third-party websites, services, or applications, even if they are accessible through our Services.

What this Privacy Policy Covers

1. Information We Collect

1.1 Information You Provide
1.2 Information We Automatically Collect

2. How We Use Your Information

3. Sharing of Information

4. Your Choices and Rights

5. Data Security

6. Children's Privacy

7. International Data Transfers

8. Retention of Data

9. Links to Other Websites

10. Changes to This Policy

11. Contact Us

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Personal information (e.g., name, email address, phone number)
Account information when you create an account on the Site
Content you create, share, or upload through our Services, including notebooks, data visualizations, and analyses
Data you import or connect to our platform for analysis and visualization
Collaborative information, such as comments, shared notebooks, and team interactions
Information from third-party applications you connect to the Site

Information We Automatically Collect

When you use our Services, we may automatically collect:

Usage data (e.g., features used, types of analyses performed, visualizations created)
Performance metrics of your notebooks and data processing tasks
Device information (e.g., IP address, browser type, operating system, software version)
Cookies and similar technologies
Information about your interactions with our platform, including collaborative activities

How We Use Your Information

We use your information to:

Provide, maintain, and improve our Services, including our data storytelling platform and AI-powered tools
Process and execute your data analysis and visualization tasks
Facilitate collaboration among team members using our platform
Enhance our AI capabilities to provide better suggestions and automation
Communicate with you about new features, offers, and best practices for data storytelling
Monitor and analyze trends, usage, and activities in connection with our Services
Personalize and improve the Services, such as providing tailored notebook templates or visualization suggestions
Carry out any other purpose described to you at the time the information was collected
Send you technical notices, updates, security alerts, and support and administrative messages

Sharing of Information

We do not sell your personal information. We may share your information:

With other users of our platform as part of the collaborative features, based on your sharing settings
With service providers and subcontractors who help us operate our business and the Site, including cloud storage providers and data processing services
In response to legal requests or to protect our rights
In connection with a merger, sale, or asset transfer
With our corporate affiliates and subsidiaries for purposes consistent with this Privacy Policy
Monitor and analyze trends, usage, and activities in connection with our Services

Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access and correction of your information
Deletion of your information and data stored in notebooks
Control over sharing settings for your notebooks and visualizations
Opting out of certain data practices, including AI-powered features
Data portability for your notebooks and analyses

To exercise these rights or to update your personal information, please contact us at privacy@livedocs.com or through your account settings.

Data Security

We implement industry-standard security measures to protect your information and data analyses. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from children under 18.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We comply with applicable data protection laws for such transfers, ensuring appropriate safeguards are in place to protect your information.

Retention of Data

We retain your personal data and notebook content for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete your account and associated data at any time through your account settings.

Links to Other Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

If you have any questions about this Privacy Policy, our data practices, or your use of the Livedocs platform, please contact us at:

Email: privacy@livedocs.com
‍Address: Livedocs Inc., 500 Folsom St, San Francisco, CA 94105

For users in the UK: privacy+uk@livedocs.com